To be eligible for a returned item refund, product (including the test kit) must be returned within 14 days unused and in the original packaging. Upon verification you will receive a refund credited to your method of payment less a 7% restocking charge.
If test results or kits are not sent within the time specified below, a full refund will be issued.*
Once the sample is received back from you, the results will be available about 5-6 weeks later.
*Kindly note, during Covid and/or holidays it may take a little longer.